Original listing text, shown exactly as published by the company.
What You’ll Do
- Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the LATAM market.
- Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly).
- Leverage customer feedback to enhance our software, in close collaboration with our development team.
- Continuously improve customer experience and help them day to day in calls and in our supportchat.
- Identify technical bottlenecks with customers and improve our solutions with the engineering team.
- Strategically plan and implement projects that drive Reonic's growth and innovation.
What Makes You a Great Fit
- Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers.
- Technical background e.g. (industrial-) engineering.
- Previous experience in the start-up ecosystem.
- Motivation to drive change in renewables and have a positive impact.
- Excellent communication and presentation abilities in Spanish and English.
