A remote Customer Success role at 360Learning.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Lever) is scanning for, for candidates in Canada, then help you apply.
Original listing text, shown exactly as published by the company.
•
Master our product and Convexity corporate culture
•
Familiarize yourself with the processes and tools used by our Customer Success team
•
Participate in your first customer meetings with members of your team
•
Take over a portfolio of existing customers
•
Start new projects with new clients
•
Audit and analyze platform usage to identify opportunities
•
Bring L&D industry best practices and customer benchmarks
•
Define the Learning & Development roadmap & strategy with your client, and identify new use cases to deploy on the platform
•
Identify and document customer use cases
•
Develop a relationship of trust between the client and 360Learning, in particular by being in contact with key sponsors
•
Work with Key Account Managers to detect new projects to develop the account
•
Limit churn by identifying customers at risk and implementing corrective actions
•
Identify and develop advocates
•
Develop and share good business practices with the entire Customer Success team
The Skill Set
•
3 years of experience in a Customer Success role
•
Previous experience in an HR Tech or Learning Solution SaaS environment
•
Previous experience working in the SaaS industry
•
Knowledge of customer success KPIs
•
Strong interpersonal and communication skills
•
Ability to dig into client needs and pain points
•
Bachelor’s Degree or equivalent
•
Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
360Learning
Customer Success
37 open roles on Sydicom
Learning Engagement Platform
Source: GitHub
