Customer Support Representative (Mexico) - August 4th Start Date

Minimum requirements

• 3-5+ years of customer support or customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment
• Proven success in a high-volume, fast-paced support role with clear performance expectations
• Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both languages
• Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment
• Demonstrated ability to support teammates through mentoring, training, or serving as a subject-matter expert
• Experience working in a CRM environment (Salesforce preferred), and familiarity with telephony systems such as Intercom, TalkDesk, or similar tools
• Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure
• Ability to stay calm, respectful, and solution-oriented in time-sensitive or high-pressure situations
• A reliable home workspace with stable, high-speed internet and minimal background noise

Bonus if you have

• Background in hospitality, restaurants, retail, or other high-volume, customer-facing service environments
• Experience supporting restaurant owners, small business owners, or hospitality-focused businesses
• Familiarity with support metrics such as CSAT, QA, FCR, and SLAs
• Experience working on a remote or distributed team and collaborating across time zones