Original listing text, shown exactly as published by the company.
The Role
We’re looking for a sharp, reliable customer support and sales assistant to work alongside the founder in building out our client operations and sales support function. This is not a passive role — you’ll be hands-on with real clients from day one, preparing materials that directly drive revenue and keeping our growing customer base happy.
This role has a clear growth path. As we scale past 10+ clients, you’ll have the opportunity to own the entire customer success function and grow into a team lead position.
What You’ll Do
- Sales support: Prepare slide decks, one-pagers, and follow-up emails ahead of sales calls and demos. Research prospects before calls so the founder walks in fully briefed.
- Prospect follow-up: Chase warm leads, re-engage prospects who’ve gone quiet, and keep conversations moving. You’ll be the engine that stops deals falling through the cracks.
- Customer onboarding: Run implementation check-ins with signed clients after the founder’s initial onboarding call. Schedule the full year’s check-in cadence from the first session and track onboarding progress.
- Customer support: Handle day-to-day client queries — pulling data columns, checking spreadsheets, validating enrichment outputs, and answering product questions.
- CRM & pipeline management: Keep the sales pipeline updated, track follow-up dates, and ensure no prospect falls through the cracks.
- Research: Investigate product ideas, competitive intelligence, and prospect information on an ad hoc basis.
- Collateral management: Maintain and update case studies, testimonials, and sales materials as the library grows.
- Ad hoc tasks: This is a startup — no two days look the same. You might be formatting a data deliverable for a client in the morning and researching a new market segment in the afternoon. Flexibility and a willingness to roll up your sleeves are essential.
What We’re Looking For
- 2+ years in a customer-facing role at a SaaS or technology company — customer support, sales operations, account management, or similar.
- Excellent written English. You’ll draft client emails, prep decks, and communicate with enterprise buyers. Writing quality matters.
- Proactive and ambitious. You’re not just here to tick off tasks — you spot inefficiencies, suggest better ways of doing things, and actively look for opportunities to add value. We want someone who treats this like their own business.
- Self-starter mentality. You’ll work with the founder directly, not in a large team. We need someone who takes initiative, asks good questions, and doesn’t wait to be told what to do.
- Reliable and detail-oriented. Clients trust us with their data and decisions. Accuracy and follow-through are non-negotiable.
- Available 12:00 – 4:00 PM UK time, Monday to Friday. This ensures real-time overlap with the founder for collaboration and sales call prep.
Nice to Have
- Comfortable with spreadsheets and data — sorting, filtering, basic formulas, and spotting errors in Excel or Google Sheets.
- Experience with HubSpot, Salesforce, or similar CRM tools.
- Familiarity with the nonprofit sector, fundraising, or donor management software.
- Experience creating presentations in PowerPoint or Google Slides.
- Basic design skills — able to tidy up slides, format documents, and create simple visuals using Canva or similar tools.
- Comfortable using AI tools (ChatGPT, Claude) to draft content, research, and work more efficiently.
- Experience with outbound sales — email sequences, LinkedIn outreach, or cold calling.
- Previous experience at a startup or working directly with a founder.
