Original listing text, shown exactly as published by the company.
What You Will Do
- Be the first line of contact for our B2B clients across Latin America, responding quickly and clearly via chat and e-mail
- Own Tier 1 support — handle day-to-day questions like platform access, password resets, onboarding steps and basic how-to guidance
- Keep response times low and resolution times even lower — speed and clarity are your main KPIs
- Identify when a question is beyond Tier 1 scope and escalate seamlessly to the CSM team, with full context documented
- Log recurring issues and customer feedback and share them with the team to help improve our product and processes
- Contribute to building a knowledge base of common questions and answers to help us scale support efficiently
What Makes You a Great Fit
- Fluent Spanish (native or C2 level) — this is mandatory
- English proficiency is a strong plus
- Previous experience in customer support, helpdesk or a similar high-volume, customer-facing role
- Outstanding written communication skills — fast, clear, warm and professional
- Strong sense of urgency: you understand that a quick first response changes how customers feel about us
- No technical background required, but curiosity about software and willingness to learn the basics of our platform matters
- Comfortable in a fast-moving startup environment where things change quickly and ownership is valued
