Original listing text, shown exactly as published by the company.
What you’ll do
- Provide live, concierge-style support to customers via phone, chat, and other real-time channels
- Guide customers through Aven’s products, processes, and next steps with clarity and confidence
- Accurately document customer interactions and outcomes in internal systems
- Identify recurring customer questions or friction points and share insights with product and operations teams
- Conduct outbound calls to new leads to introduce Aven
- Resolves or escalates complaints through appropriate channels
- Uphold high standards of professionalism, privacy, and attention to detail when handling sensitive information
We’re looking for someone with
- Must Have: 2+ years of experience in Sales, Customer Service, HELOC/Mortgage/real estate financing
- Strong verbal and written communication skills
- Ability to learn new products and processes quickly
- Self-motivated, able to multi-task with the ability to work well under pressure with minimal supervision in a fast paced environment
- Strong attention to detail and follow-through
- Bachelor’s degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience
- Bonus: Multilingual skills
- Bonus: Experience in fintech, financial services, or regulated industries
Schedule: US Hours (Pacific Standard Time)
Compensation
Monthly Rate: Php90,000 - Php100,000
+ Internet allowance
+ HMO…
