CX Architect

What You'll Do

• Maximize value creation across the customer journey: Find every inefficiency in the expansion journey and work with our GTM Ops and internal GTM Engineers to solve them using Clay and other tooling. You’ll think and act like a P&L owner evolving every put and take in our GTM system.
• Push the art of the possible: Own the day to day of achieving our internal moonshot goals like greatly expanding efficiency and finding new use cases for Clay.
• Innovate with empathy: ****Embed within the post sales organization to generate novel solutions to current problems. Look around corners to build ahead of new technologies and approaches.
• Lead implementation and change management for GTM initiatives: Design and implement selling and retention process / methodology, develop playbooks, create field assets, participate in every forecast call and help to drive the GTM operating rhythm.
• Partner with GTM Finance on planning and incentives: operationalize comp rollout, provide operational assumptions for capacity models, and collaborate on high-leverage questions like segment prioritization, connect the dots across the GTM.
• Partner with GTM Engineering and GTM Ops: to push Clay's product into new use cases, propose extensions, and contribute to our practitioner-led product feedback loop

What You'll Bring

• 8+ years of experience in business strategy, operations, and analysis with at least 4 years in revenue operations at a hypergrowth AI / SaaS company
• At least 1 year of experience owning a P&L, quota, retention, implementation, pipeline or other business outcome personally
• You’ve implemented novel GTM strategies with measurable business impact: reinvented the playbook before from first principles and are excited to do it again
• Exceptional quantitative modeling skills with experience understanding funnel and cohort performance
• Executive (but still grounded) presence: you communicate clearly, challenge assumptions in the room, and are comfortable saying "I don't know yet!”…