Original listing text, shown exactly as published by the company.
As a senior individual contributor in the team, your main responsibilities will include
- Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes
- Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach
- Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews
- Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs.
- Drive adoption to maximize the value of the Immersive Labs Platform
- Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies
- Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation
Program Management
- Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey.
- Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts.
- With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.
Sounds good? We’d love to hear from you if you have proven experience in the following areas, but don’t worry if you don’t hit each one exactly:
- 5+ years work experience in an information security practitioner or consulting role as well as time spent working in a Customer Success or similar role
- Extensive experience in client facing roles - you will have consulted and presented to both C-level execs and technical stakeholders
- Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development)
- Authoritative knowledge of information security concepts, domains, compliances, and standards. You are an engaging speaker and presenting, able to articulate value and discuss technical concepts in a jargon free manner
- Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc
- Experience leading technical presentations for both technical and non-technical audiences across all levels
- Bachelor’s degree or higher within Cyber Security or Computer Science would be desirable
Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:
- Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence.
- Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace.
- Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners expectations by crafting products, services and experience that surprise, delight and ensuring they feel valued and supported every day.
- One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future.
If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.
