Data Analyst

Basic Qualifications

• 4+ years of experience in data analytics or a similar role
• Expert-level SQL skills, with experience querying large and complex datasets (Snowflake is a plus)
• Hands-on experience building and maintaining dashboards using modern BI tools (Sigma is a strong plus)
• Strong attention to detail, with a focus on data accuracy and consistency
• Experience working with and validating data from multiple sources
• Ability to translate business needs into clear, actionable reporting
• Strong communication skills, with experience working directly with cross-functional stakeholders
• High level of ownership and curiosity, with the ability to independently investigate and solve data issues

Nice to Have

• Experience working with operational data (shipping, fulfillment)
• Familiarity with financial data (payments, Stripe)
• Exposure to customer experience or trust & safety data (e.g., Kustomer)

Key Responsibilities

• Build and maintain dashboards in Sigma to support Operations, Finance, and CX teams
• Migrate existing Excel-based and manual reports into scalable BI solutions
• Analyze data across domains such as shipping, fulfillment, payments, and customer support to identify trends and anomalies
• Own specific data domains, becoming the go-to person for insights and reporting
• Perform ad hoc analyses and data investigations, turning ambiguous questions into clear, data-backed answers
• Partner with data engineers to understand data models and identify upstream data issues…