A hybrid Data Analytics role at Gopuff.
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Original listing text, shown exactly as published by the company.
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Own dispatch analytics: Monitor and analyze dispatch performance including delivery times, batching efficiency, order type prioritization, and cost metrics. Identify opportunities to improve efficiency and reduce DCPO.
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Support 3PD integrations: Serve as the analytical and operational point of contact for third-party delivery partners (Uber Direct, DoorDash Drive, and others). Track costs, monitor reliability, and surface insights to drive better outcomes.
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Drive delivery quality: Build defect tracking and reporting from the ground up. Identify root causes of cancellations, DNRs, and other failure modes. Partner with operations, CS, and product to drive systemic reduction in defect costs.
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Support fee strategy: Analyze and help manage priority fees and distance-based delivery fee frameworks. Balance incremental revenue generation against customer retention and repurchase rates to optimize for overall financial impact.
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AI-Driven analytics & reporting: Build dashboards and automated reporting that give the team clear visibility into KPIs and operational health. Leverage AI tools (e.g., Claude) and modern analytical workflows to dramatically accelerate the pace of insight generation — from data querying and anomaly detection to synthesizing findings and drafting recommendations.
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Experiment and iterate: Design and run A/B tests and other experiments on dispatch settings, partner incentives, and operational levers. Translate results into actionable recommendations.
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Collaborate cross-functionally: Work closely with Product, Engineering, and Customer Service to turn analytical insights into real operational improvements.
Required
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2–4 years of work experience in an analytical, operations, or strategy role
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Strong SQL skills — you're comfortable writing queries from scratch to answer ambiguous business questions
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Strong Excel / Google Sheets skills for data manipulation and analysis
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Demonstrated ability to take ownership of an analytical domain and drive it forward independently
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Proficiency using AI tools (e.g., Claude) as a core part of your analytical workflow — for accelerating data analysis, synthesizing findings, building reports, and drafting recommendations
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Strong presentation skills — able to synthesize complex datasets into clear, actionable insights and generate buy-in from a sophisticated audience
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Cross-functional leadership — comfortable project managing across teams, bringing stakeholders together, and driving initiatives to completion
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Strong communication skills — you can translate complex data into clear, actionable insights for non-technical stakeholders
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Intellectually curious, with a bias toward action and a willingness to get into the weeds
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Highly organized; able to manage multiple workstreams simultaneously without losing track of details
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Experience with BI tools (Looker, Tableau, or similar)
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Familiarity with A/B testing and experiment design
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Experience in logistics, marketplace, delivery, or gig economy operations
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Experience with more advanced AI tooling — such as Claude Code, building automated analytical workflows, or using AI to reduce manual reporting overhead
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Basic coding experience (Python or similar) is a plus but not required
Why This Role, Why Now
Gopuff is at an inflection point. We're driving toward ambitious delivery cost and quality targets in a year that matters enormously for the business. This role exists because we need dedicated, focused expertise on the problems that most directly determine our cost structure and customer experience — and because we believe the right person can have an outsized impact quickly.
In your first 90 days, you'll build a working understanding of our dispatch inefficiencies and defect landscape, establish baseline reporting, and identify your first concrete improvement opportunities. Within six months, you'll be running experiments, driving down defect costs, and operating as a true owner of your domains — not waiting to be asked, but bringing the next question before anyone has to ask it.
Compensation
Gopuff
Data Analytics
12 open roles on Sydicom
Gopuff delivers everyday essentials in minutes.
Source: GitHub
