Original listing text, shown exactly as published by the company.
The opportunity
At Quantexa we are expanding our project delivery teams rapidly as clients adopt our technology across the financial crime and customer lifecycle management domains. As such, we are growing our teams, in particular our teams in North America. In support of this we are seeking a Delivery Manager in Ottawa.
Our North America delivery team supports our clients and partners with their implementation of the Quantexa platform from North America. The team is based in two primary offices in Boston and Toronto. Frequently these client teams are globally distributed based upon our clients’ global nature. All client project work takes place under the guidance of one of our Delivery Managers in North America. Our smaller projects will have a Technical Project Manager assigned. Larger programs or portfolios of projects will be assigned a Program Manager.
Our projects all follow agile principles and structure. As our projects increase in size and complexity we are adopting "agile at scale" methodology to co-ordinate and describe the interactions between multiple scrum teams and to manage the overarching delivery and release plan across multiple stakeholders.
As a Delivery Manager
- You will lead a portfolio of projects and/or programs for global clients. A Quantexa programme is where our clients have invested in a platform that uses Quantexa for multiple business purposes and therefore has multiple interdependent projects.
- You’ll drive successful outcomes - delivering programs in the most optimal way to realise maximum value to our clients.
- You will take full ownership of your portfolio, putting your arms around all aspects, actively mitigating risks and issues, driving high standards of quality and best practice, and being in full control of the costs, timelines and scope.
- You will manage the commercial aspects of your projects and programs, ensuring appropriate contractual cover is in place, monitoring expenditures, and ensuring cost-effective utilisation of people and resources.
- You will work with a high degree of autonomy with minimal supervision, seeking and knowing when to engage the Delivery Managers for support leading a program or portfolio of projects to one or more global clients.
- You’ll lead and manage the delivery teams engaged across your projects portfolio and ensuring their wellbeing and continued effectiveness.
- You will work with relevant partners and partner staff engaged on your projects to develop their skillsets and enhance the partner capabilities
- You’ll be working alongside our GTM teams to manage the overall client relationship including identifying new opportunities and forecasting ongoing project demand.
- You will drive continuous improvement across your delivery projects and feeding back process improvements to wider delivery teams and where appropriate identifying improvements to feedback to our Product and R&D teams.
- This role will require travel to client offices in Ottawa as needed.
What you’ll bring.
- You have a strong background of complex IT system Program management and a track record of getting systems live and programs delivered
- You demonstrate strong client engagement management, for example, gained via a professional services, or a client facing, environment in a technology company, and the ability to deal with senior and challenging stakeholders
- You have the ability to inspire and lead others to a common mission and objective
- You are able to collaborate across multiple teams to drive solutions to complex problems and challenges
- You have ambitious standards matched with a sense of humility and overall, a desire to get the right thing done in the right way
- You’re able to grasp complex concepts and to communicate with clarity and gravitas across a range of subjects
- You will have a high degree of emotional intelligence, leadership, and the ability to effectively listen to employee feedback and address needs.
- A valid Secret-level II government security clearance, either current or within the past year, is a mandatory requirement for this position.
Nice to haves
- French language proficiency is an asset.
