Original listing text, shown exactly as published by the company.
Your day-to-day responsibilities
- Team Specific
- Software and Hardware Delivery: Delivering ground segments (the "brain" of satellite operations, processing satellite data into images) to Mission business customers.
- Technical Support: Providing technical support for both satellite and ground segment systems for Mission customers. Issue analysis and problem solving.
- Maintenance and Upgrades: Performing planned maintenance and software upgrades for customer on-premise systems (actual software development is handled by the Engineering organization).
- Continuous Improvement: Contributing to continuous improvement to promote the efficiency and effectiveness of the team’s mission.
Role Specific
- Ensures ground segment systems reliably deliver satellite data and imagery to Mission customers.
- Maintains uninterrupted operations by proactively supporting and upgrading customer on-premise environments.
- Rapidly resolves technical issues to minimize downtime and protect mission-critical services.
- Builds trust with customers through responsive technical support and seamless deployments.
- Drives continuous improvement by collaborating across teams and refining operational processes.
What we’re looking for
- Technical Expertise: A strong dual foundation in both software development and DevOps principles, at least 5 years of professional experience with a focus on deployment, configuration, and operational management of software services, particularly within Kubernetes. Experience taking technical responsibility for a high-availability service.
- Communication: Excellent communication skills in both spoken and written English, enabling effective collaboration within an international team and with customer technical representatives.
- Qualifications: A Master’s or Bachelor's degree in Computer Science or a related field.
- End-to-End System Diagnosis: Exceptional troubleshooting skills with the ability to diagnose complex issues across the entire stack—from underlying hardware and all layers of networking, up through vSphere, Linux, Kubernetes, and the applications themselves.
- Adaptability: Ability to participate in on-call rotation after 6 months onboarding is expected.
Application Process
- Talent Attraction interview
- Technical Task
- Technical Interview
- Interview with Director Delivery & Support
- Interview with SVP Missions
- References
Working at ICEYEAt ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
How We Work (Our Values)Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
