A hybrid Customer Success role at Bazaarvoice.
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Original listing text, shown exactly as published by the company.
Monitor and resolve client and internal requests pertaining to shared portfolio of non-managed clients with BV product solutions in contract.
Act as a program success expert to educate, guide and support clients in develop a successful foundational social user-generated content program.
Provide best practices for clients to gain the most value from their program with Bazaarvoice.
Step in during sticking points of a client’s lifecycle to aid and advocate for resolution from the right internal resources
Proactive assessment of client health, in conjunction with automated initiatives, to inform outreach, renewal, and escalation strategy across self-service portfolio.
Partake in feedback loop to internal stakeholders (Global CX, Product, Client Success, C&C) to inform business of client pain points and opportunities
Exemplify client centricity by serving customers above and beyond their expectations
Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse group of accounts
Deliver training/demo content to groups of customers
1+ year of experience in a client-facing role
Confident and solid written and verbal communication in English
College education – Bachelor degree or equivalent
Knowledge of and experience with social media platforms, including Instagram and TikTok
Skillful in time management, organizational systems, and prioritization
Sufficient in meeting deadlines and expectations with reasonable supervision
High level of comfort with Microsoft and Google suites
Terrific relationship building skills with internal and external stakeholders
Positive, self-starter attitude
Curious mindset and a desire to learn
Customer-centric orientation with a focus on delivering value
Working hours: 3pm – Midnight IST
Demonstrated ability to manage a large number of disparate tasks…
Bazaarvoice
Customer Success
27 open roles on Sydicom
Bazaarvoice is a technology company based in Austin, Texas, that provides software that allows brands and retailers to collect and display several types of user-generated content (UGC) on their e-commerce websites. Bazaarvoice's services include product ratings and reviews, questions and answers, sampling, visual and social content, insights, social commerce and social publishing.
Source: Wikipedia
