Original listing text, shown exactly as published by the company.
What You’ll Do
- Serve as a strategic advisor for customers, resolving inbound inquiries through targeted 1-on-1 engagements that remove roadblocks and accelerate their time-to-value with Coupa
- Analyze incoming questions to identify knowledge gaps and proactively author new self-service content, enriching our digital hub and enabling future customers to self-serve
- Utilize your technical acumen and excellent communication skills to translate complex concepts into easily digestible guidance for a diverse range of customers
- Collaborate seamlessly with internal teams (including Sales, Support, Professional Services and other specialized resources) to route complex issues, share frontline insights, and continuously optimize the customer experience
What You Will Bring to Coupa
- Practitioner-level knowledge of Coupa Business Spend Management (BSM) software is required
- 3–4 years of experience in Customer Success, Support, or SaaS consulting
- Professional proficiency in English (C1 level or higher) is required
- Professional proficiency in Portuguese (C1 level or higher) is strongly preferred
- Exceptional communication skills, with the ability to explain complex technical concepts simply
- Strong time-management skills to easily prioritize and manage a high-volume, reactive queue
- Analytical mindset to spot inquiry trends and draft clear self-service materials (FAQs, Admin user guides)…
