Original listing text, shown exactly as published by the company.
What You'll Do
- Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector.
- Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills.
- Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement.
- Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight.
- Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA).
- Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives.
- Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery.
- Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts).
- Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience.
- Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity.
Qualifications
- Bachelor's Degree in Business Administration, Logistics, Supply Chain, or equivalent professional experience preferred.
- 15+ years of relevant brokerage experience in third-party logistics (3PL) or freight brokerage operations.
- 10+ years of dedicated experience in produce and floral logistics, with deep knowledge of perishable cold-chain capacity procurement.
- 6+ years of logistics leadership experience managing, coaching, and scaling carrier capacity or carrier sales teams.
- Proven expertise in food safety regulations including FSMA, STF, and PACA, with experience building specialized carrier compliance programs.
- Demonstrated experience in bid management, carrier contract negotiations, and transportation network pricing.
- Expertise in leveraging modern Transportation Management Systems (TMS) and analytical platforms to track and improve carrier performance.
- Excellent communication, presentation, and interpersonal skills, with a bold leadership presence and a solutions-oriented mindset.
Supervisory Responsibility
This position has direct supervisory responsibilities over Carrier Account Representatives specializing in produce and floral logistics.
