Original listing text, shown exactly as published by the company.
What you'll do in this role
- Own the end-to-end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery
- Translate strategy and portfolio forecasts into capacity planning, org design and hiring priorities
- Build resilient coverage and escalation models across the portfolio (no single points of failure)
- Lead the EAP Program Management team to deliver consistent execution across clients and geographies
- Lead the EAP Site Management team to ensure strong site engagement, workload balance and service performance
- Drive standardisation and continuous improvement across ways of working, tooling and operational excellence
- Set and run a strong governance rhythm: KPIs, performance reviews, risk management and quality oversight
- Act as senior escalation point for complex delivery, regulatory and stakeholder challenges
- Grow a bar-raising leadership bench through coaching, performance management and succession planning
- Partner with Finance, People and Operations on budgeting, workforce planning and scale-up decisions
What you bring to the table
- You have 8–10+ years experience leading and managing expanded access programs. Experience in a market access setting and with multi-country reimbursement strategies is a plus.
- You understand the EAP business, and have a strong and proven commercial and client service mindset.
- You have proven experience building and leading high performance teams.
- You know how to lead managers and scale operational teams in complex settings
- You have an exceptionally strong understanding of compliance, regulatory frameworks and operational requirements in the context of Expanded Access Programs
- You have a track record of operational excellence: scaling delivery, managing risk, and raising performance standards
- You are a strategic thinker with strong execution focus — you simplify complexity and drive outcomes
- You are a confident stakeholder manager who can align senior leaders and external partners
- You hold a high bar for quality and accountability, with calm leadership under pressure
What success in the first 6 months looks like
- Have full grip on the EAP portfolio and delivery realities — and you can clearly articulate the biggest operational opportunities and risks (and have recommendations on how to address them)
- Create clarity across Program & Site Management: ownership, workflows, escalation paths, and what “great” looks like
- Have strengthened the operating model to improve consistency, speed and resilience across the portfolio
- Have managed to deliver on the expected ramp-up of the EAP business both in terms of patients served, and revenue generated.
- Have implemented a clear KPI rhythm (quality, timelines, compliance, service levels) with transparent performance reporting
- Have improved capacity planning and coverage, educing single points of failure and enabling predictable delivery
- Have made at least 1–2 concrete operational improvements (process / tooling / standardisation) that measurably improve delivery outcomes
- Are seen as a trusted Operations Leadership Team member who raises the bar and builds momentum.
Equal opportunities
myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.
