Original listing text, shown exactly as published by the company.
What you will do
Own
- End-to-end GTM technology strategy and blueprint (CRM, Marketing, CPQ, integrations, AI, identity), with clear accountability, cost awareness and governance
- Platform reliability, data quality and service standards across all GTM systems
Deliver
- Complete and stabilize the Salesforce migration with strong adoption and measurable SLAs
- Predictable execution through quarterly commitments, short delivery cycles and visible productivity gains
- Seamless Salesforce ↔ HubSpot integration and trusted GTM data flowing to the DWH
- AI-powered automation that removes manual work and improves speed and insight
Build
- A high-performing GTM systems team and Center of Excellence
- Modern delivery and operating model (CI/CD, release discipline, service catalog, SLOs)
- Strong vendor partnerships with clear ROI, SLAs and accountability
*This role reports to the COO, with a dotted line to the CPTO.
What success looks like (12+ months)
Platform & Ownership
- Salesforce migration complete, stable and widely adopted with clear SLAs
- End-to-end ownership of all GTM tools with a published service catalog, RACI and intake SLAs
- Reliable Salesforce ↔ HubSpot ↔ DWH integrations and trusted GTM reporting
Reliability & Productivity
- Operational excellence: incident rate ↓50%, MTTR
- At least 3 AI automations live, delivering meaningful frontline time savings
- Data quality improving quarter over quarter through automated controls
People & Impact
- Stakeholder NPS up across Sales, CS, Care and Finance
- Small, senior, high-output team in place; vendors performing against SLAs
Measured By
- Time-to-production and release predictability
- Service SLOs (availability, data freshness, sync success)
- GTM productivity gains and tool adoption
- Data quality and reconciliation accuracy
- Cost vs plan and vendor SLA attainment
Qualifications
Experience
- 5+ years building and leading GTM / business systems in scaled SaaS or marketplace environments
- Delivered a large, multi-country CRM or Service transformation
- Hands-on ownership of Salesforce Sales & Service and a GTM Systems CoE
- Shipped AI-powered automations in real GTM workflows
- Led senior program and vendor management, including RFPs, SLAs, and TCO / ROI evaluation
Skills
- Salesforce delivery excellence: CI/CD, environments, releases, SLAs, incidents, and enablement
- HubSpot expertise and proven Salesforce ↔ HubSpot integrations
- Strong integration and data foundations (APIs, iPaaS, data quality, observability)
- Clear executive communication; turns ambiguity into pilots, roadmaps, and results
- Builder with a product mindset
- High ownership; reliable partner to executives and teams
Additional information
