Director, Partner Success

What You’ll Do

Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement and growth within the Partner Success Department. This leader will play a critical role in managing a geographic region of plans, with key business results related to client retention and satisfaction, contractual operational and financial performance, account expansion, and scaling for growth.

Client-Facing Delivery Expectations

Responsible for the growth, health, and success of Imagine Pediatrics client partnerships in a dedicated region

Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results

Build and maintain strong and lasting partner relationships and operate as the on-going point of contact for client partners

Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate

Collaborate with the market teams to lead Joint Operating Committee meetings

Identify new growth opportunities in collaboration with business development

Supporting the Partner Success Team

Partner with VP of Partner Success to build an oversight model to successfully manage multiple plans within a region at scale

Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery (e.g. Strategic Account Plans templates)

As the team grows, supervising manager and associate level team members.

Internal Governance and Communication

Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client

Champion clients’ needs and represent their interests in critical issue resolution

Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence

Clearly communicate the progress of strategic initiatives, both internally and externally

Organic growth: Provide input to the product and solution development process as the “voice of the customer”

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve.

A strong relationship builder, who is passionate about serving children and their families with medical complexity

Functional experience with client-facing teams and responsibility for driving business results

Must possess a “commercial mindset” to help the company meet its high growth goals

Demonstrated ability/flexibility to work cross-functionally in a fast-growing company

Strong critical thinking and problem-solving skills

Successful track record of leading and scaling teams, and supporting growth within the team

Ability to make clear, strategic decisions quickly, while managing multiple priorities at once.

Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans

5+ years' experience in a client-facing/client success role, preferably with health plan clients

Willingness to travel (20-30%)