Director, Product Design

Who you are

• A senior, hands-on design leader who sets high standards for craft, clarity, and outcomes.
• Comfortable operating in complex, workflow-heavy, data-rich product areas (queues, routing/assignment, rules builders, automation, analytics).
• A strong cross-functional partner to Product and Engineering—able to drive alignment, momentum, and crisp decision-making.
• An executive-level communicator who can translate design decisions into business outcomes and tradeoffs.
• An operator who brings structure without bureaucracy—improving process so teams move faster, not slower.
• Product-obsessed: deeply curious about customers and the broader CX market, and committed to understanding the “why” behind the work.
• Excited to define and lead an AI-forward evolution of design practices while protecting quality and customer trust.

What you’ll do

• Lead and develop a team of product designers (including managing managers as the org scales), setting clear expectations and coaching to raise the craft bar.
• Establish a strong operating cadence (critiques, design reviews, planning, decision-making) that improves quality, clarity, and throughput.
• Raise design quality across Front’s core workflows—queues, routing/assignment, rules/automation, and analytics—shipping high-craft improvements that measurably increase usability and adoption.
• Ensure experiences feel fast, clear, and intuitive even when systems are complex and data-heavy; model strong interaction, visual polish, and systems thinking.
• Evolve and govern the design system (tokens, components, governance, collaboration model) so design and engineering can ship 2–3× faster with confidence.
• Operationalize an AI-first design process from research to prototyping to engineering handoff—accelerating iteration, reducing rework, and setting AI-forward standards while protecting quality and customer trust.
• Partner with Product and Engineering leadership to identify risks early, align stakeholders, and translate design decisions into business outcomes and tradeoffs.

What you bring

• 10+ years of product design experience with substantial time leading teams in complex product environments.
• Strong track record designing and shipping workflow-heavy, data-rich experiences (e.g., routing/assignment, rules builders, dashboards, analytics).
• Proven experience building, evolving, and governing a design system that improved consistency and shipping velocity.
• Excellent cross-functional leadership—able to partner deeply with Product and Engineering to drive clarity and execution.
• Executive-level communication: strong storytelling, sharp judgment, and comfort presenting tradeoffs and recommendations.
• Experience defining AI-enabled design practices and tools across a team (or a clear, credible point of view on how you would).

Bonus points

• Experience with B2B SaaS products in CX/support/operations-adjacent categories.
• Track record shipping products known for exceptional craft and ambitious design.

Why this role and why now?Front has invested heavily in foundations—now we’re ready to turn that into exceptional product experiences at scale. This role has real leverage: you’ll lead the team that shapes the usability, consistency, and quality of Front’s core product, while helping define how design evolves in an AI-first era.…