Dispatch Specialist

What you will do to contribute to the company's success

• Provides phone and chat support to field technicians in need of assistance with work order modifications and customer account requests.
• Resolves various types of ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers.
• Monitors technician's routes in order to have an ongoing understanding of availability for work orders.
• Sets up locates and outages as required.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Qualifications

• High School Degree required.
• 2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM).
• Less than one-year prior customer service experience required.
• Excellent verbal and written communication.
• Strong data-entry ability (alpha/numeric).
• Must be able to navigate the internet and be comfortable using various computer programs.
• Ability to work in a fast-paced, demanding environment and with good time management.
• Understanding of Outlook and GPS.
• Understanding of ServiceNow and ACSR

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications for such.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.