Original listing text, shown exactly as published by the company.
The Role
As the Manager, Email Security Architecture, you will lead a team of Email Security Architects responsible for customer onboarding, detection tuning, operational excellence, threat investigation, and strategic customer guidance.
This is a highly cross-functional leadership role that sits at the intersection of security operations, customer success, solutions architecture, product, and engineering. You will help define how customers deploy and operationalize Doppel Email Security while serving as a critical feedback loop between the field and our product organization.
You will be responsible for building scalable processes, developing team talent, driving customer outcomes, and helping shape the future direction of Doppel's Email Security platform.
What You'll Do
Team Leadership & Operations
- Build, mentor, and lead a team of Email Security Architects.
- Establish operational processes, performance standards, and best practices across the team.
- Develop onboarding, enablement, and career development programs.
- Manage team capacity, escalations, and customer coverage models.
- Drive operational metrics around customer adoption, time-to-value, remediation outcomes, and customer satisfaction.
- Build a high-performance culture focused on customer outcomes, operational excellence, and continuous improvement.
Customer Security Leadership
- Serve as an executive escalation point for strategic customers.
- Guide customers through Email Security deployments and operationalization.
- Help customers improve their defenses against phishing, business email compromise (BEC), impersonation, account takeover, and other social engineering threats.
- Lead security reviews, threat discussions, and executive-level customer presentations.
- Partner with customer security, messaging, and IT teams to integrate Doppel into existing workflows.
- Act as a trusted advisor to security leaders responsible for protecting their organizations from evolving email-borne threats.
Threat Operations & Response
- Oversee investigations involving phishing campaigns, impersonation attacks, malicious infrastructure, and emerging threat activity.
- Help define operational playbooks for investigation, remediation, and disruption.
- Partner with internal enforcement and takedown teams to connect inbox threats with broader attacker infrastructure and disruption opportunities.
- Drive continuous improvement of detection, investigation, and response workflows.
- Help operationalize the connection between inbox threats and Doppel's broader threat intelligence and disruption capabilities.
Product & Engineering Partnership
- Act as the primary voice of customers and frontline operations for the Email Security product team.
- Identify detection gaps, workflow friction, automation opportunities, and platform enhancements.
- Partner closely with Product Management and Engineering to influence roadmap priorities.
- Help define scalable operational models that leverage automation and agentic workflows.
- Participate in new product launches, enablement initiatives, and customer-facing feature rollouts.
- Translate customer feedback and operational learnings into actionable product recommendations.
Strategic Growth
- Support sales and go-to-market teams during strategic evaluations, proof-of-value engagements, and customer expansions.
- Help develop technical positioning, customer success stories, and operational best practices.
- Contribute to the evolution of Doppel's Email Security offering as the business scales.
- Partner across Sales, Customer Success, Product, and Engineering to ensure successful customer outcomes and long-term growth.
Preferred Qualifications
- Experience with email security platforms such as Proofpoint, Abnormal, Material Security, Mimecast, Microsoft Defender for Office 365, or similar technologies.
- Experience in security operations, threat intelligence, digital risk protection, or incident response environments.
- Familiarity with automated remediation, enforcement workflows, and security automation platforms.
- Experience working in fast-paced startup or high-growth technology environments.
- Background supporting enterprise and Fortune 1000 customers.
- Experience building customer-facing security programs or technical services organizations.
Success in This Role
Within your first year, you will
- Build and scale a world-class Email Security Architecture team.
- Establish operational excellence frameworks across onboarding, investigations, remediation, escalations, and customer engagement.
- Improve customer adoption, operational efficiency, and measurable security outcomes.
- Create strong partnerships across Product, Engineering, Sales, Customer Success, and Security Operations.
- Help shape the future of Doppel Email Security through direct customer insight and operational expertise.
- Develop scalable processes and playbooks that support rapid growth while maintaining exceptional customer experiences.
Join DoppelDoppel is the first platform built to dismantle digital deception at scale. We scan over 150 billion entities daily and deploy continuously adaptive AI SOC agents, paired with expert human analysts, to uncover and disrupt the infrastructure behind phishing, impersonation, and online fraud before attacks can spread. Our Threat Grid turns every customer signal into shared intelligence, making each disruption smarter, faster, and more effective.
We’re not just another cybersecurity company. We’re defining the future of social engineering defense, where trust is protected, and deception becomes unprofitable. Backed by top-tier investors and trusted by some of the world’s most recognized brands, Doppel is growing fast. If you’re driven to solve real-world problems with bold technology, we’d love to meet you.
