Original listing text, shown exactly as published by the company.
What you'll do
Client delivery
- Support enterprise clients through the people and organizational dimensions of their EPM transformation, from initial scoping through go-live and beyond.
- Help clients navigate the transition to new planning processes and ways of working, addressing resistance, building sponsorship, and sustaining momentum across stakeholder groups.
- Engage with Finance leadership and executive sponsors to align on transformation objectives, surface risks early, and keep senior stakeholders committed throughout the program.
- Design and deliver targeted training and communication programs that accelerate end-user readiness and confidence in the new environment.
- Track adoption progress and translate behavioral and usage data into concrete recommendations that inform both client decisions and internal account strategy.
Practice & internal contribution
- Contribute to building and scaling the change management practice within the Customer Success organization, including methodology development and delivery standards.
- Support internal customer-facing teams in embedding change management principles into their engagement and delivery models
- Contribute to cross-functional initiatives where change management expertise is relevant, beyond direct client delivery.
Qualifications
- 7+ years of experience spanning change management and either strategy consulting or corporate transformation in complex organizational environments.
- Demonstrated experience delivering change management on EPM, ERP, or SaaS platform adoption understanding of finance processes (budgeting, forecasting, consolidation) is required.
- Proven ability to contribute to post go-live governance design (CoE models, operating model design, process ownership frameworks) not just adoption plans.
- Track record of senior stakeholder engagement at CFO/VP Finance level, including executive alignment sessions and steering committee facilitation.
- Certified or actively pursuing certification in Prosci/ADKAR or ACMP (CCMP) a structured methodology background is expected.
- Experience building structured, reusable practice assets frameworks, assessment tools, training curricula that scale beyond individual delivery.
- Full professional proficiency in English and French is mandatory (EMEA client base is predominantly French-speaking); additional European languages are a plus.
- Comfortable operating with autonomy in a fast-moving SaaS environment; able to manage concurrent client engagements with limited supervision.
- Strategy consulting background (Big 4, Tier-1/Tier-2 firms) is a significant plus.
