Original listing text, shown exactly as published by the company.
RESPONSIBILITIES
- Serve as the primary ER point of contact for an assigned portfolio of properties and business units, providing guidance on employee relations matters including performance management, conduct, attendance, and workplace conflict.
- Conduct thorough, objective, and timely workplace investigations, document findings accurately, and recommend appropriate resolutions in alignment with company policy and applicable law.
- Interpret and apply the Team Member Handbook, HR policies, and employment law to advise managers, supervisors, and team members; escalate novel or high-risk matters to the Regional ER Director as appropriate.
- Partner with frontline and mid-level leaders to coach them through performance management processes, corrective action, and documentation best practices.
- Review and coach managers on ER-related communications including disciplinary notices, performance improvement plans, and other documentation.
- Research and maintain awareness of federal, state, and local employment law developments across assigned multi-state geographies to ensure compliant HR/ER practice.
- Support the preparation and submission of EEOC position statements and related documentation, working closely with the Regional ER Director and, where appropriate, assigned legal counsel.
- Monitor the ER intake queue and triage incoming requests; route matters outside the Manager’s scope to the appropriate ER or People & Culture team member.
- Collaborate with ER colleagues, HRBPs, Legal, and SME teams to deliver integrated people solutions and share best practices.
- Identify recurring ER themes within the portfolio and surface recommendations to the Regional ER Director to inform training, process improvement, or policy updates.
- Complete ER reports, analyses, and other documentation as assigned; maintain accurate and confidential personnel and legal records in accordance with Company standards.
ORGANIZATIONAL RESPONSIBILITIES
- Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility; report violations or infractions to the appropriate individual(s).
- Practice proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards; immediately report any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to the appropriate individual(s).
- Identify areas for improvement and offer suggestions to improve efficiency and productivity.
- Keep abreast of current changes in technology, processes, and standards within the industry by attending internal and external training, subscribing to professional resources, and applying relevant knowledge to area(s) of responsibility.
WORKING CONDITIONS
- Incumbents work in a remote work environment.
- Occasional travel may be required to attend training programs, business meetings, property visits, or other situations necessary for the accomplishment of role responsibilities.
KNOWLEDGE, SKILLS, AND ABILITIES
- 4–5 years of progressive Human Resources Generalist or Employee Relations Specialist experience, with demonstrated exposure to workplace investigations. Minimum of 2 years supporting multi-location and multi-state populations in an HR or ER capacity.
- Solid, foundational knowledge of federal and state employment law, including EEO, FMLA, ADA, and related regulations; ability to apply legal concepts to practical workplace situations.
- Demonstrated ability to conduct workplace investigations, document findings objectively, and recommend appropriate corrective actions.
- Strong written and verbal communication skills; ability to draft clear, professional ER documentation, correspondence, and position statements.
- Ability to build credibility and trust with frontline managers and team members, providing guidance that is both empathetic and legally sound.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and HRIS platforms; experience with case management or ER tracking tools a plus.
- Strong organizational skills and attention to detail; ability to manage multiple active cases simultaneously while meeting deadlines.
- Exercises sound judgment and appropriate discretion when handling sensitive or confidential information.
- Bachelor’s degree in Human Resources, Business, Public Administration, or related field; substantial and equivalent experience will be considered.
- HR Certification (SHRM-CP or PHR) preferred.
- Written and verbal English fluency required; bilingual skills are a plus.
The salary range for this position $105,000 - $112,000 USD Annually.
Incumbent for this role is, ideally, sitting in or willing to work CST Hours.
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Additional Compensation
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
