Original listing text, shown exactly as published by the company.
Key Responsibilities
Account Growth, Strategy, and Sales Expansion
- Together with Executive Leadership, create growth strategies and opportunities, within a specified practice area.
- Build and nurture long-term client relationships, understanding their business needs and challenges.
- Identify opportunities to expand services and solutions within assigned accounts to increase revenue.
- Collaborate with sales teams to craft tailored proposals and presentations that align with client objectives.
- Participate in negotiating contract renewals and upselling opportunities, ensuring alignment with client goals and organizational capabilities.
Service Delivery and Contract Management
- Serve as the primary point of contact and information resource to clients. Retain customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations.
- Oversee the delivery of services as outlined in contracts, ensuring high-quality execution and adherence to agreed timelines.
- Act as the primary escalation point for clients, addressing and resolving issues promptly to maintain client satisfaction.
- Monitor project performance and service delivery metrics, providing regular status updates to stakeholders.
- Ensure compliance with all contractual obligations, including reporting and deliverables.
Program/Project Kickoff and Management
- Lead project initiation processes, including assisting with scope definition, stakeholder alignment, and resource planning when requested.
- Serve as the primary point of contact for clients during the kickoff phase, ensuring clear communication and expectation setting.
- Develop engagement plans, timelines, and milestones to guide successful project execution.
- Facilitate regular engagement team meetings to ensure alignment on milestones, challenges, and progress. Provide resource guidance, around the engagement, as needed.
Collaboration and Team Leadership
- Coordinate cross-functional teams, including sales, operations, and technical staff, to deliver seamless client experiences.
- Communicate to Resource Management and Human Resources any professional or personal growth opportunities identified within each engagement.
- At the request of Resource Management and/or Human Resources, act as a mentor to guide team members in professional growth.
Qualifications
- Bachelor’s degree in business, project management, or a related field or the equivalent years of experience.
- 5+ years of experience in account management, project management, or client engagement roles.
- Proven ability to manage complex projects and build strong client relationships.
- Strong analytical, problem-solving, and negotiation skills.
- Excellent verbal and written communication skills.
- Proficiency in project management tools and CRM platforms.
- 10+ years of experience in specific practice area
- Ability to interact with Executive Leadership (C Suite)
Preferred Skills
- Strategic thinking with a client-first approach.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Exceptional leadership and interpersonal skills.
- Commitment to continuous improvement and client satisfaction.
Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
