Enterprise Account Manager (Bilingual Spanish)

The Role

We’re looking for a commercially accountable Retail Partnerships Manager to lead enterprise revenue growth across a portfolio of Auror’s most strategic Tier 1 retail customers, with direct ownership of expansion, renewals and long-term ARR performance.

As a Tier 1 Partnerships Manager, you will be responsible for driving expansion and renewal outcomes within 3–5 enterprise accounts following initial sale. You will lead commercial strategy, identify and close upsell opportunities, and own renewal negotiations while partnering closely with Customer Success to ensure value realization.

This role connects executive engagement with enterprise sales strategy, driving revenue growth and building long-term strategic partnerships. This role is based out of our Denver, CO office on a hybrid schedule — and if you're not local, no worries! We're open to fully remote candidates outside the Denver area.

Responsibilities

Demonstrated Sales Discipline and Commercial Acumen

• Own Tier 1 revenue growth through structured account planning, whitespace identification, and alignment to executive business objectives.
• Drive upsell, cross-sell, and renewal outcomes end-to-end, leading discovery, business case development, negotiation, and close.
• Maintain disciplined use of Salesforce, Trumpet, and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility.
• Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue.
• Anchor commercial decisions in quantified value and ROI, structuring multi-year agreements to maximize retention and ARR growth.

Articulate the Value of the Auror Platform

• Lead executive presentations, demos, and strategic discussions that articulate the value of our platform in a way that resonates with decision-makers.
• Deeply understand their business operations and context to help embed Auror Core and added functionality within their organization.

Build Executive-Level Partnerships

• Establish and deepen relationships with senior retail executives and Asset Protection / Loss Prevention leaders.
• Lead strategic conversations that tie Auror’s platform to enterprise priorities and measurable business impact. And position Auror as a long-term, enterprise-wide partner.
• Manages customer expectations and internal alignment, ensuring product requests, escalations and commercial commitments are structured and strategically prioritized.
• Be an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention.

Execute the Land-to-Expand Model

• Partner with Account Executives during pilot and early deployment phases for Tier 1 customers.
• Assume full commercial ownership post-initial contract.
• Build 12–24 month expansion roadmaps aligned to customer objectives.
• Remove roadblocks and mitigate risks to swift deployment and expansion.

Collaborate for Long-Term Success

• Partner closely with Customer Success, who leads Business Reviews and value realization.
• Partner with Product and Marketing to support strategic growth initiatives.
• Maintain accurate forecasting and pipeline discipline.

This role reports to Kylene Jones, Senior Director of Retail Partnerships

Over the past decade, i’ve worked globally (UK, US, Australia and New Zealand) at start-ups and prior to that was a Management Consultant at Boston Consulting Group, and PwC. I am a generalist at heart, and love working with high-performing teams (hungry, humble and smart) to solve problems that help the community. And we are doing exactly that here at Auror. I love working for a company that is mission focussed, is making a difference and truly keeps communities and individuals safer every day. I’m excited that we are building our Retail Partnerships function in North America and am looking forward to bringing on team players who want to win. Outside of work, you’ll find me outdoors, whether it’s hiking (US National parks are something else), skiing, surfing or swimming. I also love travelling with my husband and daughter and hosting friends at our place.

Requirements

• Proven Enterprise Sales experience including success managing and expanding enterprise accounts.
• Fluency in both English and Spanish (written and verbal) is required for this role.
• Strong commercial acumen with experience closing expansion and renewal deals.
• Skilled negotiator comfortable leading multi-year SaaS contract discussions.
• Executive presence with the ability to influence senior stakeholders.
• Analytical and data-informed in building account strategy.
• Self-motivated and highly organized with disciplined pipeline management.
• Comfortable operating in a dynamic, high-growth environment.
• Willingness to travel up to 30%.

Nice to have

• Experience in retail, Asset Protection, or Loss Prevention environments.
• Experience operating within a land-and-expand SaaS model.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.