Enterprise Account Manager, EMEA

Your Impact

Reporting to the Director of Success & Operations, you'll own a portfolio of employer partners, helping them achieve their hiring goals, drive adoption across recruiting teams, and realise ongoing value from Handshake.

You'll be both strategic advisor and hands-on operator: holding senior relationships, navigating commercial conversations, and keeping accounts healthy and growing. You'll also be arriving at the right moment - as we bring our global product together, the work you do in EMEA will directly shape how Handshake's employer experience scales internationally.

Your Role

• Drive renewals, upsell, and cross-sell - you're accountable for commercial outcomes, not just relationship health
• Own the end-to-end relationship with a book of enterprise employer accounts, across geographies, industries, and seniority levels
• Build trust fast with executives and become their go-to partner on early talent strategy
• Get deep on each account so you can position Handshake's value against their real business problems - not a template pitch
• Use data to tell compelling stories, to customers and internally
• Synthesise customer feedback and surface insights that shape how we build and go to market
• Work closely with Sales, Support, Marketing, Insights, and Product to deliver for your customers
• Run your book autonomously - we'll hold you to outcomes, not activity

Your experience

• Background in early talent, campus recruiting, or HR/recruiting tech - you understand how employers think about hiring students and new grads (non-negotiable)
• 4+ years in Customer Success or Account Management, managing enterprise accounts
• Proven track record owning renewals and commercial outcomes - upsell, expansion, churn prevention
• Confident communicating with and influencing senior stakeholders and executives
• Data-literate - you pull insight from numbers and use it to drive decisions and customer conversations
• Strong communicator, written and verbal
• Highly organised - you can hold a large, complex book and know where every account stands at all times
• You operate independently and take initiative without waiting to be managed
• You've built process, not just followed it, and you move fast.

What great looks like

In 90 days you've met every account, assessed renewal risk, and started building trust with your partners and teammates. In a year, NRR is at or above benchmark, you've surfaced expansion deals, and your customers are referenceable. Outstanding means they treat you as a strategic partner, not a vendor contact, and you're actively helping define how the EMEA team operates as Handshake brings its global product to life.

Location: Hybrid - our office days are currently Mondays with remote working on other days.