A remote Customer Success role at Avive.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Lever) is scanning for, wherever you are, then help you apply.
Original listing text, shown exactly as published by the company.
We are seeking an Enterprise Customer Success Manager to manage and grow relationships across our most strategic customers. This role is responsible for driving adoption, ensuring operational success, and protecting and expanding revenue within a defined portfolio of enterprise accounts.
This is a highly proactive role. You will own the post-sale customer lifecycle, partnering closely with stakeholders to ensure they realize value from our platform and hardware while maintaining a high level of operational readiness. You will lead regular business reviews, identify risks early, and drive clear action plans to improve outcomes.
We are still building and evolving our enterprise motion. This role will play a key part in helping shape how we support and engage our largest customers. While playbooks and structure will continue to develop, we are looking for someone who thrives in a startup environment, is comfortable operating through change, and is excited to build alongside us.
This role partners closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.
Customer Ownership & Relationship Management
Adoption, Value, & Outcomes
Strategic Account Management
Risk Management & Escalation
Cross-Functional Collaboration
•
Operational Readiness: Monitor and drive ongoing system health and readiness, ensuring customers remain fully operational
•
Expansion Identification: Identify opportunities for growth based on usage, gaps, and customer goals, and partner with Sales to execute
•
Renewal Ownership: Own renewal strategy and execution, proactively managing risk and aligning with customer timelines and objectives
Avive
Customer Success
24 open roles on Sydicom
Avive is an American developer and manufacturer of automated external defibrillator and connected emergency response software for cardiac arrest emergencies. Based in Brisbane, California, it is known for developing Avive AED and 4 Minute Community program.
Source: Wikipedia