Enterprise Customer Value Partner

About You

• You bring 3+ years of experience in Customer Success, Account Management, or Consulting, with a proven history of managing and growing high-stakes Enterprise B2B relationships.
• You are a natural project leader who can leverage internal teams (such as Fulfilment and Admissions) to deliver a seamless customer experience during high-stakes implementation phases.
• You are data-fluent. You don’t just report on metrics; you interpret complex datasets and correlate Multiverse delivery data with a client’s internal KPIs to build a technical ROI case.
• You have a "commercial nose" for growth. You understand the mechanics of Net Revenue Retention (NRR) and can build "ready-to-close" expansion cases backed by value proof and mutual action plans.
• You are "Director-ready." You can hold the room during an EBR and navigate difficult conversations with a balance of empathy and data-backed logic.
• You thrive in an environment where the CRM (Salesforce) is the source of truth, maintaining high standards of data hygiene to ensure account health is always visible.