Original listing text, shown exactly as published by the company.
What You’ll Do
Partner with Enterprise Customers
- Lead consultative discovery engagements to uncover customer operational challenges, modernization priorities, cloud transformation initiatives, and business objectives
- Advise customers on network observability, telemetry strategy, AI-assisted operations, and infrastructure intelligence best practices across hybrid and multi-cloud environments
- Conduct executive and technical workshops that align technical capabilities to measurable business outcomes, operational efficiency, resiliency, and ROI
- Lead proof-of-value engagements that demonstrate operational improvements, faster troubleshooting, reduced downtime, and automation outcomes
- Guide customers through technical evaluations, onboarding, adoption, and expansion initiatives to ensure long-term customer success
- Build trusted advisor relationships with technical teams, operations leaders, architects, and executive stakeholders
Drive Technical Sales and Customer Success
- Architect and position observability and infrastructure intelligence solutions aligned to customer environments and strategic priorities
- Translate complex technical capabilities into customer-centric business value and operational outcomes
- Design integrated solutions spanning network observability, telemetry analytics, infrastructure automation, and API-driven operational workflows
- Support customers with Infrastructure-as-Code, orchestration, automation frameworks, and integration platform strategies
- Collaborate with Customer Success and Services teams to ensure seamless transitions from evaluation to deployment, adoption, and expansion
- Support channel and strategic partners in strengthening their technical positioning and customer engagement capabilities
Influence Product and Market Strategy
- Partner closely with Product Management, Engineering, Customer Success, and GTM teams to provide customer insights, competitive intelligence, and feature recommendations
- Contribute customer feedback related to observability workflows, telemetry analytics, automation use cases, integrations, and operational intelligence
- Participate in beta programs, solution validation initiatives, and customer advisory engagements
- Develop technical thought leadership content, enablement materials, workshops, and industry presentations
- Represent BlueCat’s LiveAction Network Observability solutions at customer events, industry conferences, webinars, and strategic engagements
Operate Effectively in a Modern Remote-First Environment
- Maintain accurate technical engagement and opportunity updates within Salesforce and collaboration platforms
- Collaborate effectively across globally distributed and cross-functional teams
- Leverage modern remote engagement tools to support customers virtually while maintaining strong executive presence and relationship management
- Stay current on emerging technologies including AI-assisted operations, observability platforms, telemetry analytics, automation frameworks, hybrid cloud networking, and infrastructure intelligence solutions
What You Bring
Technical Expertise
- Strong understanding of enterprise networking, network operations, network security, infrastructure modernization, and observability architectures
- Experience supporting complex enterprise environments spanning on-premises, cloud, SaaS, and hybrid/multi-cloud infrastructures
Deep knowledge of
- Routing and switching technologies
- Network observability and monitoring platforms
- Telemetry technologies including NetFlow, Flexible NetFlow (FNF), IPFIX, streaming telemetry, and analytics platforms
- PCAP / Deep Traffic Analysis
- QoS and application-aware networking
- Network Security components (Firewalls, IPS/IDS, NDR,…)
- Wireless networking and network security concepts
- API-driven infrastructure and automation frameworks
- Infrastructure-as-Code tools and orchestration platforms
- Cloud networking architectures and operational visibility strategies
- Understanding of DHCP/DNS infrastructure components and enterprise architectures.
- Familiarity with AI-assisted operations, infrastructure intelligence, operational analytics, and automation-driven workflows is highly valued
- Experience integrating platforms using APIs, automation frameworks, or orchestration technologies is strongly preferred
- CCNP, CCIE, or equivalent networking expertise is a strong plus
Customer Engagement & Advisory Skills
- Exceptional consultative selling and relationship-building abilities
- Strong executive communication and presentation skills, with the ability to influence both technical and business stakeholders
- Ability to connect technical capabilities to measurable business outcomes, operational efficiency, and strategic initiatives
- Strong facilitation, discovery, and advisory skills within complex enterprise sales cycles
- Comfortable leading both technical deep dives and executive-level strategic conversations
- Self-starter mindset with strong analytical thinking, adaptability, and problem-solving instincts
Experience & Education
- Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or related field — or equivalent practical experience
- Experience in sales engineering, solutions engineering, network engineering, technical consulting, customer success engineering, or related customer-facing technical roles
- Experience working collaboratively across Product, Engineering, Sales,…
