Original listing text, shown exactly as published by the company.
What you’ll do
- Own white-glove support for our largest workspaces — diagnose and resolve the hardest customer issues across design systems, connectors, auth, and project publishing.
- Build trust with enterprise teams — become the go-to technical partner for admins, product leaders, and AI champions using Lovable across hundreds of users.
- Be the voice of the customer — reproduce issues, do first-pass triage, write clear bug reports, and help prioritize fixes that unblock customers fast.
- Troubleshoot across the stack — from SSO/SAML/SCIM to REST APIs to “why didn’t the agent follow the theme?” and embedded/partner integrations.
- Create repeatability — document fixes, patterns, and gotchas into internal runbooks and help turn them into customer-facing guides, checklists, and best practices.
- Protect our SLAs — respond to high-priority incidents and participate in an on-call rotation to support customers outside normal hours.
- Measure what matters — report against the Product/Support ops metrics we care about (time to first response, time to resolution, deflection, root-cause closure).
What you bring
- 3–5+ years in a customer-facing technical role (technical support, technical account management, solutions/forward-deployed, or product support for B2B/SaaS).
- Strong enterprise presence — you can talk to a CPO about reliability and a developer about logs, in the same call.
- Excellent troubleshooting chops across web/desktop (macOS/Windows) and integrations.
- Identity experience — SSO/OAuth/SAML/SCIM and how these show up in real customer environments.
- API fluency — comfortable inspecting and troubleshooting REST APIs and reading server/client logs to spot errors.
- Clear communicator — strong written and verbal skills; you can turn a messy customer problem into a crisp internal ticket.
- Calm under pressure — you can prioritize when 3 enterprise customers need help right now.
- Collaborative — happy to pair with PMs, engineers, CSMs, and founders; we’re a small, fast team.
Skills to have
- Scripting in Python, JavaScript/TypeScript, or similar — enough to reproduce, mock, or validate issues.
- Familiarity with API testing tools (Postman, similar).
- Experience in a fast, AI/product-led environment where the product shipped every week and customers were in early/beta.
Why this role has impactYou’re not just answering tickets — you’re literally helping the biggest AI-native companies figure out how to standardize on Lovable (publishing, design systems, libraries, secure access). The things you see in the field will directly shape what we build next.
About your application
- Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.
- We treat all candidates equally - if you’re interested please apply through our careers portal.
- PLEASE NOTE: This role is based in either Boston or Stockholm and is not eligible for remote work. We are unable to support sponsored work authorization in the US at this time.
