A hybrid role at Keyloop.
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Original listing text, shown exactly as published by the company.
Ensure cases are accurately investigated and ensure the cause and the symptom of problems are identified and resolved.
Analyzing and resolving complex product issues, using analytical or technical skills
Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines
Developing your own skills whilst also guiding, advising, and coaching both colleagues and customers on issue and problem resolution
Documenting solutions and producing written guidance on resolution steps following the Knowledge Centric Service (KCS) process.
Reporting issues and recommending process improvements to reduce/prevent incoming cases enabling our customers to focus
on “experience first”
Capacity and performance management of environments
Follow Case Handling Standards expected
Follow & Use 5W2H Problem Solving Methodology
Follow & Use 5WHY Root Cause Methodology
Follow CRI Processes
Knowledge and Experience
Knowledge
We look for people with the right cultural fit. That means being passionate and enthusiastic and having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours.
Skills and Abilities
Problem Solving
Excellent problem-solving skills
Ability to work across global teams and working with different cultures across time zones.
Highly analytical
Excellent written and verbal communication skills
Demonstrable team working experience – working on joint projects or technical problems.
Basic to Intermediate Programming Code Reading Capability
BTECH or Master’s Degree in Engineering or Computer Science…
Keyloop
Other
65 open roles on Sydicom
Keyloop provides software solutions to the global automotive retail industry. Their platforms empower dealers, manufacturers, and importers across the entire customer lifecycle, from sales to aftersales. These solutions include dealer management systems (DMS), CRM, and digital retailing tools.
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