A remote Customer Success role at EverCommerce.
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Original listing text, shown exactly as published by the company.
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Develop and execute tailored customer success plans to drive product adoption, retention, and account growth.
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Partner with new customers during onboarding to ensure a smooth and successful launch.
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Conduct regular business reviews and health checks to assess customer satisfaction and identify improvement areas.
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Provide consultative support, insights, and best practices to help customers maximize the value of ZyraTalk’s platform.
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Collaborate cross-functionally with Sales, Product, and Engineering teams to represent customer needs and influence product roadmap decisions.
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Identify upsell and cross-sell opportunities, managing renewals and expansion discussions with strategic customers.
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Contribute to the ongoing evolution of ZyraTalk’s customer success strategy, tools, and playbooks.
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2–4 years of experience in Customer Success, Account Management, or related SaaS roles.
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Strong communication, relationship management, and problem-solving skills.
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A proactive, consultative approach with a passion for helping customers succeed.
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Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously.
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Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus.
Why ZyraTalk
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Join a fast-growing AI company transforming customer communication for home service businesses.
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Work with a collaborative, forward-thinking team passionate about technology and results.
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Be part of an AI product that customers use every single day to operate and grow their business.
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Build with a company that values speed, ownership, and innovation.
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Work in an environment where your ideas actually influence the product and the customer experience.
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Help shape the future of AI in the home-services industry by contributing directly to product evolution.
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Work alongside smart, driven teammates who move fast and support each other.
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Take ownership of meaningful projects that push the boundaries of what AI can do in real-world workflows.
Where: Remote, US
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
EverCommerce
Customer Success
54 open roles on Sydicom
EverCommerce provides integrated software and payment solutions to service-based businesses. They offer a comprehensive suite of technology designed to help small and medium businesses manage and grow their operations. The company focuses on various vertical markets, acquiring and supporting specialized SaaS companies.
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