A remote Customer Success role at EverCommerce.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Workday) is scanning for, for candidates in New Zealand, then help you apply.
Original listing text, shown exactly as published by the company.
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Partner with the Head of Customer Success and Customer Performance Lead to translate strategy into quarterly execution plans for the ANZ market.
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Lead the delivery of customer retention and growth initiatives across our 18,000 ANZ customers.
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Own team performance against key commercial outcomes, including retention, customer growth, payments adoption, and plan tier progression.
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Monitor and interpret customer success performance indicators, identifying trends, risks, and opportunities and recommending actions to improve outcomes.
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Build strong cross-functional partnerships with Product, Marketing, Analytics, Revenue Operations, and Sales to ensure initiatives are delivered successfully.
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Manage dependencies, remove blockers, and proactively escalate risks before they impact delivery or customer outcomes.
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Provide leadership, coaching, and accountability across the ANZ Customer Success team, ensuring clear goals, development plans, and performance expectations are in place.
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Represent ANZ Customer Success in cross-functional forums and provide leadership continuity in the absence of the Head of Customer Success.
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Work closely with the Global Customer Performance Lead to execute lifecycle programs, optimise customer journeys, and continuously improve retention and growth motions.
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Drive a culture of accountability, continuous improvement, and customer-centric decision making across the team.
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Proven experience leading Customer Success, Account Management, or commercial teams within a SaaS or subscription-based business.
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Strong commercial acumen, with the ability to connect customer success initiatives to retention, growth, and revenue outcomes.
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A track record of leading cross-functional initiatives from planning through to delivery, managing dependencies and driving results.
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Confidence working with data and performance metrics to identify trends, solve problems, and influence decision-making.
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Experience building trusted relationships across teams and influencing stakeholders in a matrix environment.
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Strong people leadership skills, with experience setting clear expectations, coaching team members, and driving accountability for outcomes.
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A proactive, initiative-driven approach with the ability to navigate ambiguity and turn strategy into action.
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Excellent communication skills, with the ability to present insights, risks, and recommendations clearly to a range of stakeholders.
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Experience working in a scaled, data-driven Customer Success environment; experience with platforms such as Vitally is advantageous.
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Strong understanding of SMB customer behaviour and the dynamics of high-volume subscription businesses.
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Experience working in global or remote-first organisations is highly regarded.
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Experience in the beauty, wellness, or SaaS industry is beneficial but not required.
Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
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You must be legally entitled to work in Australia or New Zealand.
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Applications close when we find the right person!
Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
EverCommerce
Customer Success
54 open roles on Sydicom
EverCommerce provides integrated software and payment solutions to service-based businesses. They offer a comprehensive suite of technology designed to help small and medium businesses manage and grow their operations. The company focuses on various vertical markets, acquiring and supporting specialized SaaS companies.
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