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A remote Customer Success role at EverCommerce.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Workday) is scanning for, for candidates in Australia, then help you apply.
Original listing text, shown exactly as published by the company.
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Manage a portfolio of customers, proactively identifying opportunities to improve customer health, engagement, and retention.
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Monitor customer health signals, identify at-risk customers early, and execute success plans that reduce preventable churn.
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Lead retention conversations with customers signaling churn intent, resolving issues where possible and helping customers realise ongoing value.
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Identify opportunities for package upgrades and Online Payments adoption, partnering with Sales where appropriate to support expansion.
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Deliver strategic customer conversations that align platform capabilities with customer business goals.
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Increase adoption of sticky product features that deepen customer engagement and long-term retention.
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Work proactively across your existing customer portfolio to identify growth opportunities and increase share of wallet.
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Collaborate with Product, Marketing, Support, and Sales to share customer insights and improve the customer experience.
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Contribute to global Customer Success initiatives by sharing best practice and continuously improving customer success programs.
What You'll Bring
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Experience in Customer Success, Account Management, or another customer-facing role within a SaaS or subscription business.
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A passion for helping customers succeed, with strong commercial acumen and the ability to identify growth opportunities.
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Confidence using customer data and health metrics to prioritise actions and improve outcomes.
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Excellent relationship-building, communication, and stakeholder management skills.
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Strong organisational skills with the ability to manage multiple priorities across a customer portfolio.
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A collaborative, adaptable approach, with experience working cross-functionally in a fast-paced environment.
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Experience with Customer Success platforms (e.g. Vitally or Gainsight) and exposure to SaaS, SMB, or the beauty and wellness industry is advantageous.
Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
EverCommerce
Customer Success
57 open roles on Sydicom
EverCommerce provides integrated software and payment solutions to service-based businesses. They offer a comprehensive suite of technology designed to help small and medium businesses manage and grow their operations. The company focuses on various vertical markets, acquiring and supporting specialized SaaS companies.
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