Executive Assistant

What You'll Do

• Manage fast-changing calendars with precision across four senior leaders, making sure priorities are protected and no detail is overlooked.
• Be a trusted, critical partner in the success of the CX org by staying ahead of what each leader needs — proactively removing friction and helping them make the most of their time.
• Act as the go-to point of contact for internal and external partners across Growth Strategy, Services, and Support, ensuring communication is always clear and timely.
• Support our Growth Strategists (CSMs) in booking executive 1:1s with our internal leaders and customers — acting as a reliable, professional point of coordination that makes every touchpoint feel seamless.
• Follow up on action items and commitments, making sure nothing falls through the cracks and keeping leaders accountable to their priorities.
• Plan and execute CX team events, offsites, and dinners — from the big-picture logistics to the small touches that make them memorable.
• Coordinate travel seamlessly: flights, hotels, itineraries, and everything in between.
• Help unite a cross-functional team by serving as a go-to resource across Growth Strategy, Services, and Support — facilitating communication and jumping in with coordination support wherever needed.

What You'll Bring

• A genuine love for being an Executive Assistant and making complex organizations run smoothly.
• Experience thriving as an EA supporting multiple senior leaders in a fast-paced, dynamic environment.
• Strong written and verbal communication skills, with a talent for adapting your tone and style to different audiences.
• The ability to juggle competing priorities across leaders and functions while staying organized, calm, and proactive.
• A knack for anticipating needs, solving problems before they arise, and bringing a positive, can-do attitude to whatever comes your way.

What This Role Is Not

• A personal assistant. This role is focused on professional support — you won't be planning date nights or running personal errands.
• A chief of staff. You won't be expected to own or drive cross-functional projects forward. That's a different (and equally valuable) role — this one is about making the trains run on time, not laying the tracks.