Original listing text, shown exactly as published by the company.
ABOUT THE ROLE
You'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance.
You'll work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last-minute, time-sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates — not generic ones. If you can stay organized when ten trucks are moving and three customers are calling, you'll thrive here.
The Ideal Candidate
- You stay calm under pressure — a late truck, a tight ETA, and a frustrated shipper all get the same steady voice
- You're proactive — customers hear from you before they have to ask
- You can keep ten loads, three drivers, and five customers straight in your head and in your TMS
- You write clear updates that don't bury the actual answer
- You believe reliability and safety aren't slogans — they're how you work
WHAT YOU'LL OWN
Customer Care & Communication
Be the voice clients trust on every load.
- Receive and process freight quote and booking requests
- Provide real-time shipment tracking updates and accurate ETAs
- Handle service issues, delays, and complaints with a calm, professional tone
- Escalate appropriately when issues require operations or leadership input
Dispatch Coordination
Keep trucks, drivers, and customers in sync.
- Coordinate with drivers and internal operations on pickups, deliveries, and route updates
- Assist with load entry, documentation, and TMS updates
- Support the brokerage division with last-minute or time-sensitive shipment coordination
Systems & Tools
Work cleanly in the tools that move freight.
- Use the company's TMS to track shipments, manage resources, and generate reports
- Stay sharp on email, phone, and chat communication tools
- Keep records and documentation organized and accessible
Industry Fluency
Speak the language clients expect.
- Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.)
- Understand basic logistics workflows: pickup → transit → delivery → POD
- Bring a safety-first, reliability-first mindset to every interaction
WHAT YOU'LL BRING
- High school diploma or equivalent (industry training or coursework a plus)
- 1–3 years of experience in customer service, logistics, dispatch, or supply chain
- Familiarity with a Transportation Management System (TMS) or similar logistics platform
- Excellent verbal and written English; client-facing presence
- Strong attention to detail across multiple trucks, customers, and routes
- Ability to multitask and stay organized under pressure
- Proficiency with email, phone, and chat communication tools
- Comfortable working U.S. business hours (night shift, PH-based)
Preferred (nice to have)
- Prior experience in freight, trucking, or a similar fast-paced logistics environment
- Knowledge of freight types and standard industry terminology
- Experience supporting a brokerage or dispatch team
