Original listing text, shown exactly as published by the company.
The role supports three interconnected businesses
- A personal hair/beauty services brand
- A hair product/e-commerce business
- A hair education/training business
Each business has existing systems and processes in place, including Loom training videos and documented workflows.
Key Responsibilities
Executive & Administrative Support
- Manage and respond to client email inquiries
- Coordinate client bookings and scheduling
- Send intake forms, documentation, and onboarding materials
- Ensure all client communication is professional and error-free
- Maintain organization across calendars, inboxes, and workflows
- Follow established SOPs and internal processes Social Media & Communication Monitoring
- Monitor Instagram and social media DMs for inquiries
- Respond to basic customer messages and comments
- Escalate important opportunities or high-profile inquiries
- Ensure no inbound communication is missed
Shopify & E-Commerce Support
- Upload products and images to Shopify
- Format and publish product listings
- Add product descriptions and organize backend content
- Maintain accuracy and consistency across the website
Education Business Support
- Track student enrollments and participation
- Maintain spreadsheets and records
- Send login credentials and course access information
- Respond to student inquiries and administrative questions
Requirements
- Excellent written English and grammar
- Strong attention to detail
- Highly organized and reliable
- Comfortable managing multiple priorities
- Ability to follow systems and processes independently
- Professional communication style
- Experience with:
- Gmail / email management
- Google Sheets or Excel
- Shopify (basic backend experience preferred)
- Administrative support / EA tasks
Preferred Qualifications
- Experience supporting founders or entrepreneurs
- Experience in beauty, hair, wellness, or personal branding industries
- Familiarity with social media management tools and platforms
- Previous remote assistant or operations support experience
Ideal Candidate
This role is best suited for someone proactive, dependable, and detail-oriented who enjoys keeping operations organized behind the scenes. The ideal person is comfortable working independently, communicating professionally, and ensuring every task is completed accurately and on time.
