Expert Team, Solutions

Responsibilities

• Play a lead role in issue remediation and convey unyielding accountability for assigned issues
• Create approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root need
• Memorialize findings, share, and present to the larger Solutions slice and Expert teams
• Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen’s terms.
• Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc.
• Maintain comprehensive product knowledge across the Filevine family of products
• Support other expert teams and expert roles as needed
• Occasional travel, as necessary

Qualifications

• Bachelor's degree
• Assertive communicator that can provide recommendations and instill confidence
• Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
• Quick learner of new technologies, self-motivated
• Driver of change for more impactful solutions and customer outcomes at a fast growing company
• Ability to lead critical conversations…