Field Application Engineering Director - Americas

Key responsibilities

Team Leadership & Development

• Lead, mentor, and eventually grow the Americas FAE team to deliver exceptional technical support and customer satisfaction.
• Set priorities, allocate resources, and ensure alignment with commercial goals in the Americas region.
• Develop team skills in AI deployment, embedded systems, and SDK support through coaching and collaboration with global peers.
• Build scalable support and knowledge-sharing processes for consistent customer engagement.

Customer Engagement & Technical Leadership

• Oversee all technical aspects of customer engagements in the Americas — from pre-sales to post-production.
• Act as a senior technical escalation point for complex customer issues, ensuring swift resolution through collaboration with R&D and Product teams in Europe.
• Support key strategic accounts directly as needed, maintaining strong customer relationships and technical credibility.
• Advocate for customer needs within the organization, feeding insights into roadmap and product improvement discussions.

Cross-Functional Collaboration

• Partner with Sales, Business Development, and Marketing to ensure cohesive go-to-market execution and customer onboarding.
• Collaborate with Engineering and Product Management to communicate customer feedback and drive continuous improvement.
• Contribute to the global Customer Success strategy and coordinate activities with other regional FAE teams.

Operational Excellence

• Track team performance, project timelines, and customer satisfaction metrics.
• Maintain accurate reporting of customer issues and opportunities.
• Support hiring and scaling of the Americas FAE function as business grows.

Qualifications

• BS/MS in Computer Science, Electrical Engineering, or related discipline.
• 8+ years of experience in Field Application Engineering, Technical Sales, or Customer Success roles in the semiconductor, AI, or embedded systems sectors.
• 2+ years of experience managing technical teams.
• Strong hands-on technical expertise in:
• AI/ML frameworks (PyTorch, TensorFlow)
• Embedded or edge computing systems
• C/C++, Python, OpenCL, or CUDA programming
• Computer vision or model deployment pipelines
• Proven ability to manage complex customer engagements and drive results across cross-functional teams.
• Excellent leadership, communication, and presentation skills.
• Self-motivated, structured, and comfortable working in a fast-paced, international environment.

Travel

• Up to 30–40% travel within the US/Americas for customer visits and internal meetings.
• International travel few times per year for trade shows, team meetings and alignment with teams in Europe.

Location

This is a remote position based in the United States.

What we offer

This is your chance to shape and be part of a dynamic, fast-growing, international organization. An open culture that supports creativity and continual innovation is awaiting you. Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team.

Plus

• an attractive compensation package
• company shares
• pension plan - 100% match on the first 3%, 50% match on the next 2% upon becoming eligible (4% match on 5% contribution)
• extensive employee insurances
• 15 days off per year + federal/state/local public holidays + May 1/Nov 1/Dec 24/Dec 31 are company-wide paid days off
• monthly stipend for Internet/phone costs and bi-yearly stipend for mobile device expenses
• ClassPass subscription
• extended access to OpenUp, a well-being platform, for you and your nearest & dearest.

At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.