A remote role at Getlabs.
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Original listing text, shown exactly as published by the company.
We are currently seeking a full-time Field Supervisor interested in joining a high-growth stage startup. The mandate of the Field Supervisor is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible.
The Field Supervisor oversees the quality of a territory of patient operations. You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations. We are looking for a strategic planner and a disciplined worker who thrives in a team environment but can also work independently. Above all, we need a resourceful leader who can navigate ambiguity and maintain high standards in absence of defined processes
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Supervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state!
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Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiency
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Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings
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Use your attention to detail to ensure accurate record keeping and compliance with all medical protocols
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Act as submit matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshooting
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Handle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomes
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Administer disciplinary action as appropriate
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Interview and hire new mobile phlebotomists
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Effectively and efficiently onboard new hires
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Complete new hire and annual competency assessments for team
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Ensure accurate order and patient appointment recordkeeping
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Lead the interview, the hiring, and onboarding process. Administer performance reviews and disciplinary actions with a focus on professional development/growth
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Use critical thinking and data driven approach to review schedules, manage budgets and approve expenses
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Handle employee concerns and grievances
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Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work
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Plan and manage a budget
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Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms
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Review and approve team timecards and expenses
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At least 2 years of management experience in a leadership position is required
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In-depth knowledge of phlebotomy duties, responsibilities and techniques is a plus. Experience with medical equipment (centrifuges) is a significant plus
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Proven track record in providing exceptional customer service
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Strong communication skills; both written and verbal (Google suite a plus)
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Strong public speaking abilities with the business acumen to represent the Getlabs professionally
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A disciplined worker who can work independently or in a team environment
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Reliable transportation and clean driving record
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Competency with Google applications and willingness to embrace new technology
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A proven ability to handle ambiguity in the absence of defined systems and processes
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Proactive mindset focused on finding solutions for logistics and patient care hurdles
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Getlabs
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Getlabs provides at-home diagnostic lab services, sending certified phlebotomists to collect blood and other specimens directly from patients. They partner with healthcare providers and labs to offer a convenient solution for routine lab testing.
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