Field Research Analyst (Retail & Partnerships)

Responsibilities

• Conduct in-person interviews and store visits to surface opportunities and issues before they become visible in more widely available data
• Surface early signals of shifting perceptions, needs, and behaviors among Clerks and Retail Partners, and turn those findings into clear implications for Sales and Product teams.
• Gather competitive intelligence through mystery shopping and ongoing landscape tracking
• Produce reports that synthesize field insights with clear recommended actions and business impact
• Develop a deep, nuanced understanding of the retail environments where PayJoy operates across your region
• Support ad-hoc research requests as needed

Requirements

• Bachelor's degree in any field
• 1–2 years of experience in research, marketing, go-to-market, or a related discipline
• Fluency in English and Tagalog
• Strong interpersonal skills — you can make anyone feel comfortable opening up in conversation
• Comfortable working autonomously and hitting productivity targets (store visits, interviews per week)
• A proactive, adaptable mindset — you thrive in fast-moving environments with shifting priorities
• Ability to influence cross-functional partners including Sales, Product, and Merchant Ops through clear communication and well-grounded insights