Original listing text, shown exactly as published by the company.
Remote with travel requirements
Key Responsibilities
Technical Service & Customer Support
- Install, commission, repair, overhaul, and service our products, ensuring work quality meets or exceeds agreed standards, while strictly following established procedures.
- Troubleshoot and resolve issues within our product range and root cause analysis
- Provide concise and accurate reports on work performed on-site, completing all associated job paperwork accurately and on time.
- Stay up-to-date on the company’s product range, enabling you to promote and offer alternative equipment or services to customers, and identify opportunities for additional services during on-site visits.
- Deliver exceptional customer service, addressing individual customer requirements and providing proactive, efficient, and effective solutions.
- Develop & coach members of the team
Product/Service Improvement
- Identify opportunities for improvements in products, services or operational practices.
- Support the company by producing detailed internal reports on product failures and collaborate with the technical team to conduct on-site evaluations.
- Actively engage in developing your technical knowledge and skills, participating in both on-the-job and off-the-job training opportunities.
Ensure Standards
- Adhere to safe working practices in line with current Health and Safety legislation.
- Comply with all ISO 9001 and ISO 14001 requirements.
- Proactively communicate and collaborate with team members and other departments to ensure customer service standards and business objectives are met.
Team Collaboration and Development
- Lead & Foster a collaborative team environment, maintaining strong relationships across company departments to ensure the effective delivery of services and achievement of business goals.
What We’re Looking For
To thrive in this role, you should bring
Education & Experience
- Substantial work experience in mechanical and/or electrical engineering.
- GCSE qualifications (A–C) and/or A Levels and/or an Apprenticeship qualification/HNC.
- 18th Edition qualification would be advantageous.
- A valid clean driving license is essential.
- A current and valid CSCS card or industry-recognized equivalent.
Technical Skills
- Solid knowledge of HVAC products.
- Solid understanding of engineering principles and technical processes, particularly within relevant industries such as manufacturing, construction, or mechanical services.
- Ability to complete reports and paperwork accurately and legibly.
- Proficiency with Microsoft Office and basic PC applications.
Soft Skills
- Capacity to work independently and with minimal supervision in the field.
- High levels of self-motivation, with a commitment to delivering quality and efficiency.
- A proactive and flexible approach.
- Exceptional customer service and communication skills.
- Ability to work in a team, managing relationships with key stakeholders, including customers.
- Detail-oriented, proactive, and able to perform well under pressure.
Why Armstrong Fluid Technology?
By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.
