Original listing text, shown exactly as published by the company.
Required Qualifications
- Hold a current Property & Casualty Insurance license
- Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
- Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education
- High School Diploma or equivalent
Work Experience
- Provide a high level of customer-focused service
- Service insurance policies and processing applications, renewals, and amendments
- Respond to billing and coverage questions
- Process monetary transactions; Taking payments
- Promote the sales of insurance products and services using established guidelines
- Present complex information in a clear and concise manner
Knowledge and Skills
- Analyze member/potential customer insurance needs and determine appropriate levels of coverage
- Prepare appropriate rate quotations
- Organize, plan and promote the sale of ACG insurance and membership products and services
- Perform outbound service calls
- Maintain accurate records
- Insurance terminology
- General insurance regulations
- Underwriting procedures
- Sales regulatory and compliance guidelines
- Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
- Work effectively in a team environment
- Work independently, with minimal supervision
- Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
- Proficient in using Microsoft Office products
- Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
- Perform mathematical calculations to accurately perform monetary transactions
- Work under pressure in a high volume, fast paced customer service environment
- Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
This is an in-office/on-site position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
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