Original listing text, shown exactly as published by the company.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities
ESSENTIAL FUNCTIONS
- Independently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
- Install and modify electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
- Attend project meetings and support coordination with contractors, clients, Project Managers, and internal IEM teams.
- Analyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues.
- Troubleshoot electrical circuits, control wiring, and networking
- Coordinate with Project Managers, manufacturing facilities, engineering, or other internal support teams to resolve product, commissioning, or customer-reported issues in the
- Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.
- Assist with training, mentoring, shadowing, or on-the-job support for Level I technicians, as
- Perform other duties as assigned by
COMPETENCIES
- Technical Knowledge: Demonstrates working knowledge of electrical, mechanical, and field service concepts, including equipment start-up, commissioning, installation, testing, troubleshooting, and repair.
- Safety and Compliance: Follows company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work
- Diagnostic and Problem-Solving Skills: Uses sound judgment to identify technical issues, analyze system failures, determine root cause, and support appropriate corrective actions.
- Attention to Detail: Accurately follows wiring diagrams, drawings, schematics, work instructions, checklists, and documentation requirements to support safe, high-quality
- Communication: Communicates clearly and professionally with customers, contractors, Field Service Leads, Project Managers, internal teams, and management regarding project status, technical issues, and follow-up needs.
- Teamwork and Collaboration: Works effectively with other technicians, Field Service Leads, project teams, manufacturing teams, and internal support groups to complete assigned work and resolve field issues.
- Customer Focus: Maintains professionalism while working at customer sites and serves as a reliable field contact by being responsive, respectful, and solution-oriented.
- Independence and Accountability: Performs assigned field service work with minimal supervision, manages responsibilities appropriately, and escalates issues when additional support or approval is needed.
- Organization and Documentation: Manages assigned tasks, tools, parts, service documentation, corrective actions, and follow-up items accurately and timely.
- Mentorship and Knowledge Sharing: Provides guidance, support, shadowing, or on-the-job training to Level I technicians as needed.
- Quality of Work: Completes work accurately, safely, and in accordance with IEM standards, customer requirements, and project expectations.
EDUCATION AND EXPERIENCE
- Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
1+ years of experience supporting switchgear start-up and commissioning
- Minimum of 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
- Working knowledge of electrical, mechanical, and power distribution systems
- Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
- Ability to safely use hand tools, power tools, and electrical testing
- Strong diagnostic, problem-solving, and troubleshooting skills
- Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams.
- Ability to work independently with minimal supervision and escalate issues appropriately when additional support is needed.
- Strong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow-up items.
- Ability to assist with training, mentoring, or shadowing Level I technicians as
PHYSICAL/MENTAL/ENVIRONMENTAL
Physical Demands
Activities: Sitting – 20% Walking/Standing – 80%
Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs.
Vision: Long periods of close work on technical equipment, drawings, and computer screens.
Travel: Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites.
Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment.
Environment: Climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.
