A hybrid role at Filevine.
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Original listing text, shown exactly as published by the company.
experience in SaaS ecosystems, workflow automation, and platform administration. You’ll serve
as both a problem-solver and a strategic advisor, capable of leading cross-functional initiatives,
managing platform updates, and training staff.
Must be in the Phoenix, AZ Area or willing to commute into Phoenix
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Strategic Advisory: Provide expert guidance on system configurations and bespoke workflows to ensure the platform is architecturally aligned with the firm’s organizational structure.
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Operational Troubleshooting & Enablement: Resolve complex technical issues while fostering a culture of self-sufficiency through comprehensive training, documentation, and scalable self-service resources.
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Platform Optimization & Adoption: Drive organization-wide engagement by spearheading feature rollouts and identifying high-impact process improvements that maximize platform ROI.
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Product Evangelism & Continuous Education: Maintain deep subject matter expertise on the Filevine product roadmap (LEX, milestones, and iterative updates) to ensure the firm remains at the forefront of platform capabilities.
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Lifecycle Management: Oversee the technical components of personnel transitions, ensuring seamless onboarding and offboarding workflows to maintain data integrity and user productivity.
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Business Process Auditing: Systematically evaluate existing workflows to identify inefficiencies and realign digital tools with the firm's broader operational objectives.
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Technical Expertise: Hands-on administration of Filevine or comparable legal technology platforms.
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Domain Knowledge: Deep understanding of legal workflows, regulatory compliance, and high-level client service standards.
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System Integration: Proficiency in managing SaaS ecosystems, including system integrations and end-to-end process automation.
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Collaborative Leadership: Strong project management skills with a proven ability to lead cross-functional initiatives.
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Educational Impact: Outstanding communication abilities tailored for user training, technical support, and organizational change management.
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Technological Advocacy: A passion for solving complex problems, driving platform adoption, and empowering legal teams through technology.
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Industry Background: Previous experience in a law firm, legal department, or paralegal role is strongly preferred.
Filevine
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Filevine is a legal technology company that provides cloud-based case and practice management software. Their platform helps law firms and legal departments streamline workflows, manage documents, and enhance communication. It is known for modernizing legal operations through automation and an intuitive user experience.
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