Original listing text, shown exactly as published by the company.
What You'll Do
We’re looking for a technically skilled and customer-focused forward deployed engineer who can drive successful enterprise onboardings, manage complex API and webhook integrations, and bridge technical and non-technical teams to ensure seamless platform adoption and scalability. The ideal candidate combines strong coding ability (Python preferred) with hands-on project management and a proactive, problem-solving mindset.
- Enable success of enterprise clients onboarding on the Doppel platform
- Coordinate development lifecycle of various third party integrations and SIEMs
- Troubleshoot and resolve SSO and authentication-related issues (SAML, OAuth, etc).
- Enable webhook and API onboarding for internal and external customers
- Proactively identify and scale customer limits on the Doppel platform.
- Manage the development of 4-5 parallel integration work streams with multiple stakeholders
- Set and maintain deadlines with clear communications
- Bridge communication gaps between engineering and other non technical functions
- API/Webhook enablement for marketing, CSMs, sales engineers, and customers
- Able to build applications on top of our webhook platform to level up Doppel use-cases
- Own product adoption and usage metrics related to integrations.
- Create and maintain dashboards to track customer API/webhook usage and system health.
- Document and iterate on onboarding and integration best practices.
What We're Looking For
- A proficient technical background - to understand APIs, databases, and enterprise configuration management
- Proven project management with multiple parties across time zones
- Be extremely customer facing, and have a resilient, troubleshooting mindset
- Strong communication and organizational skills.
- Ability to work in a fast-paced environment.
- Ability to query data and build dashboards.
