Forward Deployed Engineering Manager

What you'll do here

• Build Coder’s Forward Deployed Engineering program inside Customer Solutions
• Own the first wave of post-sales patterns, especially onboarding and customer “get well” motions
• Help customers implement both the technical and organizational changes required to adopt agentic development workflows
• Partner with the Field CTO and Customer Solutions leadership to align strategy, customer feedback, and execution
• Use customer signals, product feedback, and operational data to improve onboarding quality, health outcomes, and expansion readiness
• Develop repeatable patterns that can scale across customer segments with different levels of complexity
• Help define how AI and human-in-the-loop workflows should modernize Customer Solutions over time
• Contribute to hiring and team formation, with an expectation that this function grows further by year-end

What we're looking for

• You’ve led or helped build technical customer-facing teams such as professional services, forward deployed engineering, solution architecture, or implementation
• You like operating as both a builder and a leader
• You can work directly with customers while also designing the systems, patterns, and operating model behind the work
• You’re comfortable with ambiguity and energized by defining a new category of work rather than inheriting a finished playbook
• You care about customer outcomes, product feedback loops, and practical organizational change
• You have enough technical depth to engage credibly with cloud-native platforms, developer workflows, and AI-enabled development practices

Bonus tacos if you have

• (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
• Experience with Terraform, platform engineering, developer infrastructure, or cloud development environments
• Experience in regulated or large enterprise environments
• Experience introducing new operating models across post-sales or go-to-market teams