Founding Claap CSM

Hard requirements

• 5+ years in B2B SaaS post-sales (KAM, Strategic CSM, Senior AE, or SE), at least 3 years carrying a revenue or retention number
• Hands-on experience with at least one agentic AI platform. Bring examples of what you've built
• Fluent English AND French (this is non-negotiable. Most of our enterprise accounts are French-speaking)
• Based in France (face-to-face meetings and workshops might be useful).
• Comfortable working in a remote-first environment (mix of in-office and remote-first people)

Nice to have

• Background at a B2B SaaS company in scale-up mode (Series A to C)
• Experience leading enterprise software rollouts with formal change management
• Experience in CRM, conversation intelligence, sales enablement, or revenue ops tooling (HubSpot, Salesforce, Gong, Modjo, Chorus, Outreach, Salesloft, etc.)
• Familiarity with MCP, RAG architectures, or having shipped an internal agent at a previous company
• Built a CS or KAM playbook from scratch at a previous company
• Public writing, podcasting, or speaking on AI in sales / revenue operations