Original listing text, shown exactly as published by the company.
PRIMARY DUTIES/KEY RESPONSIBILITES
- Conduct digital investigations and research into flagged listings, accounts, and transactions.
- Analyzes private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes.
- Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests).
- Handles and resolves escalated customer calls and inquiries. Serve as a front-line resource and escalation point for suspicious activity and customer concerns.
- Reviews documentation provided by customer/dealers and to determine validity
- Accurately document investigations, decisions, and outcomes in case management systems.
- Participate in special projects and departmental initiatives as needed.
- Provide backup support for essential team functions, adapt to changing business needs, and participate in ongoing training to enhance fraud detection capabilities.
- Perform additional duties and projects as required by the business.
Qualifications
Minimum-
- High School Diploma/GED and 5 years’ experience in a related field (fraud prevention, conducting investigations, customer service, risk etc.)
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience;
- OR 7 years’ experience in a related field
- Strong attention to detail, analytical skills, superior troubleshooting, and problem-solving capabilities. Ability to manage multiple diverse tasks simultaneously.
- Use sound judgment and ability to deal with customer issues. Proven verbal and communication skills.
- Proficiency in typing, MS Office Suite, Salesforce, ability to navigate multiple systems
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
