Fraud Solutions Consultant

Responsibilities

• Own the retro and POC process end-to-end and collaborate with customers and internal stakeholders at Plaid
• Partner closely with customers to help them understand the ROI of Protect and make recommendations for implementing our fraud products
• Drive post-retro follow-through to convert retro results into production usage
• Serve as a feedback loop between customers and product to drive our Protect roadmap

Qualifications

• 5-10 years of experience in a customer-facing analytical role in fintech, financial services, or a related domain (e.g., software/tech)
• Experience working closely with data science teams
• Experience managing consultative customer engagements where you owned the deliverable and the relationship
• Comfort interpreting ML model output (e.g., precision/recall, score distributions) and explaining it to a non-technical audience
• [Nice to have] Background in data science or ML engineering, particularly on a fraud or risk team
• [Nice to have] Experience in fraud, identity, or risk — either from a fraud prevention vendor, a fraud team at a bank or fintech, or consulting on risk engagements

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

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Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.